Secure Payment
All payments on this site are handled by PayPal. We have no record of your credit card or other financial details. You can use any credit or debit card without signing up for a Paypal account if you don’t want to. With PayPal, your financial info and purchases are better protected. You save time shopping online and sending money, and you get more ways to cover your payments.
PayPal encrypts your sensitive financial information so the only person who can see it is you.
Your purchases are also protected.
See how PayPal secures your financial information and protects your eligible purchases.
Privacy Policy
The House of Lingerie respects the privacy of all of our clients. When you purchase from the House of Lingerie online store, we require you to provide some personal information. This will include your name, contact details and shipping address. This information will not be used for other purpose than to ship goods when purchased and to allow future purchases to be made with the minimun of fuss.
You may choose to be on our mailing list, in which case we will then notify you of any future special offers or sale information, and of course previews of new arrivals. You can unsubscribe from our mailing list at any time by hitting the unsubscribe link on any promotional email you receive.
Information collected on this site will be kept in the strictest confidence and will not be sold, rented, disclosed or loaned to any other organisation.
Pricing and Shipping
All prices contained in this website are in Australian dollars and inclusive of the prevailing rate of GST. All items will have shipping and handling charges added to the final price that appears in your cart at checkout.
Your orders will be processed once payment has been cleared into our account and will be shipped within 14 normal business days as many of our products come directly to you from Europe. Payments received over a weekend or public holiday may require an additional business day for processing.
Orders will be sent via DHL and are insured for loss during transit. Deliveries will require a signature.
Returns and Exchange
House of Lingerie strives to ensure all products are manufactured to the highest quality and all garments have been individually checked.
House of Lingerie will gladly exchange or refund an item on the following basis:
Exchange
If for any reason you are not happy with your purchase from House of Lingerie we will gladly exchange the item. Alternatively, if you are not satisfied with an exchange we will be happy to issue a credit, pending the conditions below are complied with. All exchange/credit/refund requests are to be made within 7 working days from the initial date of receipt of item. Only upon the receipt of item being returned, will House of Lingerie dispatch a replacement item. The customer takes all responsibility for the garments to be returned to House of Lingerie and House of Lingerie reserves the right to reject the customer’s dispute.
1. All returned items are not to have been worn or used, if evidence of use is apparent the garment will be returned to the customer without evaluation. Items must be returned in perfect condition and with their original packaging. Lingerie must be tried on over your own lingerie; you must not remove any labels or protective strips. For hygiene reasons, we can not accept return of Lingerie that has been worn or soiled.
2. The proof of purchase receipt must be included in returned package.
3. The item must have swing tags and labels still attached. (or returned with the item)
4. Exchange requests must be submitted by email: contact@house-of-lingerie.com.au
5. Once House of Lingerie receives the returned item, please allow up to 14 business days to complete your exchange as some products may need to be imported from Europe for you. All exchanges of product are subject to stock availability.
Please note that original shipping charges are not refundable by House of Lingerie and if you are exchanging for an alternative item a shipping charge will be applied according to the items chosen.
Please note that as we do not accept any liability for items that are lost in transit; we highly recommend that any parcels returned to us are sent via registered post and that you retain your receipt until you have received your refund.
PLEASE NOTE: NO REFUNDS OR EXCHANGES ON SALE ITEMS
Address for Returns and Exchange of item:
House of Lingerie
PO Box 1005
Mooloolaba
Queensland 4557
Australia
Return of Faulty Item
If you believe the item has a genuine fault, House of Lingerie will gladly exchange the item, issue a credit or refund the value of the item, pending the conditions below are complied with.
1. All exchange/refund requests are to be made within 7 working days from the initial date of receipt, and returned to House of Lingerie within 14 days. Please email House of Lingerie with your return request at contact@house-of-lingerie.com.au. Shipping details will be provided.
2. Only upon receipt of the garment/s will House of Lingerie dispatch a replacement item. The customer takes full responsibility for the item being returned to House of Lingerie and House of Lingerie reserves the right to reject customer’s dispute.
3. Returns for refund will only be granted in the case of a genuine fault in the garment and will be determined at the discretion of House of Lingerie. Any wear and tear visible to the product returned will allow House of Lingerie to reject the returned item at the discretion of House of Lingerie.
4. All shipping fees are at the expense of the customer unless it has been determined by House of Lingerie that the item is genuinely faulty, in which case House of Lingerie will reimburse shipping costs, so long as the item has been returned in accordance to the shipping instructions given by House of Lingerie.
5. Once House of Lingerie receives the returned item, please allow up to 14 business days to complete your return. All exchanges of product are subject to stock availability.
Please note that as we do not accept any liability for items that are lost in transit; we highly recommend that any parcels returned to us are sent via registered post and that you retain your receipt until you have received your refund.
Address for Returns and Exchange of item:
House of Lingerie
PO Box 1015
Hamilton Central
Queensland 4007
Australia
Gift Vouchers
Gift vouchers are available to purchase through the House of Lingerie online shop. All Gift Vouchers purchased are valid for 6 months from the date of purchase and are not transferable. Once the gift voucher has expired it cannot be extended.